ProForm 5.0 White Centrex manuals

Proform 5.0 White Centrex Technical Information (244 pages)

Brand: Proform | Category: Software | Size: 2.69 MB |

English

Table of contents

Mizu Softswitch

1

Administrator’s Guide

1

1. Introduction

12

1.2. Features

13

1.2.1. Hosting

14

1.2.2. SIP

14

1.2.3. Codecs

16

1.2.4. IP Centrex

17

1.2.5. Call Center

17

1.2.6. Accounting

18

1.2.7. Routing

18

1.2.8. Billing

19

1.2.9. Calling Card

20

1.2.10. H323

20

1.2.11. VoIP-GSM

21

1.2.13. Management

23

2. Modules

24

2.1.16. Other components

27

3. Maintenance Tasks

28

3.2. Gateway quick setup

29

3.5.1. About

30

3.5.2. What is a backup?

31

3.5.5. Database maintenance

32

3.5.6. Saving recorded voice

33

3.5.8. Disaster recovery

33

The next window will appear

34

3.5.13. Tools and scripts

36

4. Administration

37

4.1.3. MManage Framework

38

4.1.4. Import-Export Wizard

40

4.2. Monitoring

41

4.2.1. Current Calls

41

4.2.3. Basic Statistics

42

4.2.4. Advanced Statistics

43

4.2.5. Disc. Reasons

46

4.2.6. Line Monitor

47

4.2.7. Capacity Check

47

4.2.8. System Load

47

4.2.9. Server Console

47

4.2.10. Server Monitor

48

4.2.11. Logs

48

4.1.12. Analyze

49

4.1.13. CDR Records

49

4.3.14. Balance

52

4.3. Access

52

4.3.1. Users

52

0-Unknown

60

1-Not applicable

60

2-In Progress

60

3-Active

60

4-Terminated

60

Default users:

63

4.3.2. Devices

64

4.3.3. Groups

65

4.3.4. Ownership

65

4.3.5. User authorization

65

Basic authorization

66

Access numbers

66

IVR authentication

66

User rights

68

Normalize numbers

70

Caller ID Settings

72

4.4.6. Prefix rules

76

4.4.7. Dial Plans

76

4.4.8. Blacklisting

79

4.4.9. Access Lists

79

4.4.10. Routing

79

4.4.11. Routing workflow

81

4.4.12. RADIUS

84

4.4.13. BRS

84

4.4.14. Failowering

87

4.4.15. Channel reservation

89

4.4.16. Number portability

89

4.5. Billing

90

4.5.1. Price Settings

90

Field descriptions:

91

4.5.2. Price List

93

4.5.3. Billing

93

4.5.4. Currency Conversion

96

4.5.5. Finances

96

4.5.6. Pin codes

96

4.5.7. The billing process

97

4.5.9. Environment variables

100

4.5.10. Payments

100

4.5.11. Resellers

103

4.5.12. Promotions

104

4.5.13. Notes

105

4.6. GSM/SIM Platform

105

4.6.1. SIM Packets

105

4.6.2. Gateways

107

4.6.3. Engines

107

4.6.4. GSM Channels

107

4.6.5. SIMCards

112

4.6.6. Credits

113

4.6.7. SIM Distribution

113

4.6.8. SIM Utilization

113

4.6.9. New Simcard

113

4.6.10. New Charge Card

113

4.6.11. SIM Bank

114

4.7. Other -MManage

114

4.7.1. Configurations

114

4.7.2. Direct Query

128

4.7.3. Voice Here

128

4.7.4. Test Call

129

4.7.5. Rfile system

129

4.7.6. Rdesktop

129

4.7.7. DB Admin

129

4.7.8. Web Admin

129

4.8. Gateway Configuration

131

4.8.1. Phone Settings

131

4.8.4. Watchdog settings

138

4.8.5. Other settings

139

4.9. Call Center

142

4.9.1. Users

142

4.9.2. Campaigns

142

4.9.3. Scripts

143

4.9.4. GUI Designer

147

4.9.5. Quotas

148

4.9.6. Presentations

149

4.9.7. Checklist

149

4.9.8. Clients

149

4.9.9. Campaign Clients

150

4.9.11. Predictive dialer

153

4.9.12. Outgoing callback

154

4.9.13. Incoming calls

154

4.9.14. Keywords

156

4.10. MAgent

159

4.10.1. Login

159

4.10.2. Manual Call

160

4.10.3. Calls from database

161

4.10.4. Automatic calls

161

4.11.1. Call Rerouting

162

4.11.2. Ring Groups

162

4.11.3. Caller ID

162

4.11.4. DTMF

162

4.11.5. Call Hold

163

4.11.6. Call Forward

163

4.11.7. Call Transfer

164

4.11.8. Three-Way Calling

164

4.11.10. Call Take-Over

165

4.11.11. Conference Calls

165

4.11.12. Voice Mail

165

4.11.13. Voice Recording

165

4.11.14. IVR

166

4.11.15. Callback number

168

4.11.16. Callback services

168

4.11.19. Virtual Servers

171

4.11.20. Other features

171

4.12. Additional modules

171

4.12.1. Calling-Card

171

4.12.2. SMS

171

4.12.3. SMS callback

172

POST / HTTP/1.1

173

Host: 99.99.99.99:8084

173

4.12.4. Web portal

174

4.12.5. Resellers

175

4.12.6. Call-shops

178

4.12.7. Softphone

178

4.12.8. Webphone

178

4.12.10. SIM-Bank

179

Technical Details:

180

4.12.11. H.323

181

Encryption

183

5.3. Using Netmeeting

186

5.6. Typical Cisco Config

187

5.25. Too slow MManage

190

Message Rules types:

194

5.59. How is VAT handled?

196

5.62. Basic callcenter tasks

197

5.63. Abbreviations

198

5.64. Codecs

199

5.68. Fax detection

201

5.69. Fax settings

201

5.70. License limitations

201

5.73. Sales commissions

203

5.86. Mizu Server security

208

5.98. Compatibility issues

217

5.101. Reseller checklist

219

5.105. How to setup PayPal?

224

5.107. Server clustering

227

5.110. Database file usage

232

webphone.jar

233

5.115. Pricing speedup

236

5.116. Shared DID’s

237

5.117. Server supervisor

237

5.124. Enable session-timer

242

5.125. Reseller rights

242

5.126. Server ini file

243

6. Links

244

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