ProForm 2.5 User Manual download pdf (Page 10)

Mooj Proforms’ User Manual

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Dipl.

Informatiker (FH) Fahrettin Kutyol

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Updated

24.09.2012

Page

149

1.4. Buying Proforms Advance is buying service

One of the most common phrases we hear is: “I bought Proforms …” Sadly that is not

correct. We always sell service time packages and not the component itself.

The term “service” and what it includes is often misunderstood by our customers.

We will try to explain you the definition of “service” for Proforms’ service packages in the

next chapter “The business model”.

1.4.1.

The business model

Mad4Media offers three service time packages. Service times are starting immediately

after the purchase! The ingredients of Proforms’ service are split in two major branches:

I) Download as a service:

You can download the latest twin- installer-package (for new installations and upgrades)

after the purchase (your order must be set to the “paid” status) within 20 days, maximum

5 times from www.mad4software.com. The download time period starts immediately

after your order is paid. After the 20 days or if your maximum download options are used

up you will only be able to download the latest installation package via the helpdesk.

II) Helpdesk access as a service:

The helpdesk is the central element of service. It is a service portal that can be reached only

via the admin area of Proforms.

You can get dedicated support, add-ons and upgrades only via the helpdesk.

More about the helpdesk in: 1.4.2 “The Helpdesk”.

What happens if the service time expires?

Your Proforms will continue working without any restriction. Proforms works generally

even without service (key). But you will not be able to connect to the helpdesk.

Thereby you will no more be able to get dedicated support, upgrades, add-ons and

everything else that the helpdesk provides.

You can purchase a new service time package anytime and enter the new service key at

your Proforms’ backend in order to guarantee a further connection.

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ProForm 2.5 User Manual Page 10